Security and Fraud Centre
Self-service Banking

Using an ATM

• Stay vigilant. Don't allow yourself to be distracted.
• Be cautious and report to the bank if you observe any suspicious devices (eg, pin hole camera).
• Reject any offers of assistance from strangers when you are performing transactions.
• If you encounter any difficulties when using the ATM, cancel your transaction and inform the Bank.

Protecting your PIN

• Memorise your PIN and do not write it down.
• Select PINs that cannot easily be guessed by anyone.
• Use different PINs for different channels (eg Internet Banking, ATM and telephone banking).
• Cover the keypad when you enter your PIN.
• Never disclose your PIN to anyone, not even someone claiming to be from the bank or the police.

General points to remember

• Check your statements immediately upon receipt.
• If you spot any unusual transactions, report them to the bank immediately.
• Consider using Internet banking to check the transactions on your account more frequently.

If you lose your card, contact our hotline on (852) 2748 4848 immediately.