Security and Fraud Centre
Credit Card

When using credit card

• Try to keep your credit card in sight when using it for a transaction.
• Ensure that your card is returned after each transaction.
• Do not sign credit card slips without an amount.
• Keep all card receipts / statements in a safe place, or destroy them.
• Do not disclose your credit card number over the phone, unless you are dealing with a reputable company.
• Avoid entering credit card information when using public computers, such as those in internet cafes, or when using websites that are not secure.
• Do not respond to emails that ask you to provide credit card information.

Protecting your cards

• Sign your cards as soon as you receive them.
• Treat cards like cash. Never leave them unattended or lend them to anyone.
• Carry only the cards that you need.
• Make a list of your credit card numbers and the telephone numbers that you should use to report lost or stolen cards. Keep the list in a safe place, away from the cards.
• Check your card expiry date. If a replacement card has not arrived at least one week before your current card expires, contact the bank to find out why.

Cardholder Identify Authentication

• Register to Verified by Visa and MasterCard® SecureCode™ to protect your credit cards while shopping online.
• You may visit HSBC's Secure Online Payment page at http://www.hsbc.com.hk/1/2/hk/cards/secure-payments for details and registration.

General points to remember

• Check your statements immediately upon receipt.
• If you spot any unusual transactions, report them to the bank immediately.
• Consider using Internet banking to check the transactions on your account more frequently.

If you lose your card, contact our hotline on (852) 2748 4848 immediately.