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New service outlet at Tsuen Wan
Curtain up for new Mong Kok branch
HSBC clinches top service awards
PFS service expansion plan in high gear
HSBC wins Sing Tao Excellence Services Brand 2007 Award
HSBC receives top awards in Reader's Digest Trusted Bands 2008
Best Retail Bank in Asia Pacific
HSBC won accolades for credit card business
HSBC accorded China Charity Award
And the Super Local Hero Award goes to ...
Maritime Square branch wins MTRC award
Olympian City branch opening
Olympian City Branch was officially opened on 23 Oct. The new branch occupies a total floor area of 5,000 square feet and comprises an Express Banking. It has been specially designed to deliver a wide range of banking products and services to meet our customers' total financial needs.
LEFT: HSBC's new Olympian City Branch was officially opened by (from left): Albert Fung, Mong Kok Division Director, Louisa Cheang, Head of Personal Financial Services Hong Kong; Peter Wong , Executive Director; Conrado Engel, Regional Director Personal Financial Services; and Susanna Cheung, Head of Retail Banking Personal Financial Services.
RIGHT: The new bank environment.
New service outlet at Tsuen Wan
Citywalk branch was officially opened on 16 Sep 08. The new branch has a total floor space of over 10,000 square feet, providing a wide range of banking services to customers. This is part of PFS's service expansion plan to demonstrate our commitment to and progressive outlook on service enhancements.
From left: Susanna Cheung, Head of Retail Banking Personal Financial Services; Louisa Cheang, Head of Personal Financial Services Hong Kong; honourable guest Sir Chau How-chen; Peter Wong, Executive Director; and Alice Ng, Kwai Tsing Division Director, Personal Financial Services.
Curtain up for new Mong Kok branch
The HSBC Mong Kok flagship branch officially opened on 28 Aug 08. Innovatively designed and equipped with state-of-the-art technology, it raises the bar for quality banking. Chairman Vincent Cheng said, 'This revolution in banking is actually part of an ongoing evolution. A step-by-step journey towards serving HSBC customers better.' This is just one of a number of projects that Personal Financial Services has in the pipeline to enhance customer service. Others include the expansion of the HSBC branch and HSBC ATM network.
LEFT: Conrado Engel, Regional Director, Personal Financial Services Asia-Pacific, Sandy Flockhart, HBAP CEO, Vincent Cheng, Bank Chairman, Peter Wong, Executive Director, and Louisa Cheang, Head of Personal Financial Services Hong Kong.
RIGHT: The new uniform for Mong Kok branch staff.
HSBC clinches top service awards
The Bank has been awarded top performer in the categories 'Credit Card Services' and 'Internet Banking' at NEXT Magazine's 'Top Service Awards 2008' ceremony. Winners were decided based on, a stringent first round of short-listing candidates and then an intense second round of public voting. This is the third consecutive year that the Bank has won the awards. HSBC is the only winner from the banking industry.
LEFT: Arthur Wong (right), Senior Manager Direct Banking, received the Internet Banking Award at the Award Presentation Ceremony.
RIGHT: Diana Cesar (right), Head of General Banking, received the Credit Card Award at the Award Presentation Ceremony.
PFS service expansion plan in high gear
We opened East Point City branch in Tseung Kwan O on 2 June 2008. Equipped with 15 service counters and a Premier Centre, the branch helps strengthen our customer and branch network coverage. Automated teller machines (ATMs) have also been added in nine locations across the territory. They are part of PFS's service expansion plan to demonstrate our commitment and progressiveness in service enhancements.
LEFT: Carol Wong, Head of Sales & Service Support; Peter Wong, Executive Director; Louisa Cheang, Head of Personal Financial Services Hong Kong; Eddy Chung, Division Director, Kwun Tong Division, officiated at the opening ceremony.
RIGHT: A lion dance show marked the opening of East Point City Branch.
HSBC wins Sing Tao Excellence Services Brand 2007 Award
HSBC credit card and internet banking services has won the Sing Tao Excellence Services Brand 2007 Award. Since the start of this Award in 2006, local consumers have voted HSBC credit card and internet banking services as the Excellence Services Brand for 2 consecutive years.
LEFT: Lilian Kao (right), Senior Manager Cards & Consumer Assets, received the award at the Award Presentation Ceremony.
RIGHT: Ms Ada Chiu (right), Senior Manager Direct Banking, received the award at the Award Presentation Ceremony.
HSBC receives top awards in Reader's Digest Trusted Brands 2008
HSBC received the Platinum Award in the Bank and Card Issuing Bank categories in the Hong Kong market, and the Gold Award in the Card Issuing Bank category in the Asia market in the Reader's Digest Trusted Brands 2008. Reader's Digest Trusted Brands' results were based on an Asia-wide consumer survey conducted by Nielson Media Research, covering Hong Kong China, India, Malaysia, the Philippines, Singapore, Taiwan and Thailand.
LEFT: Ms San Chan (right), Senior Marketing Manager Brand Communication Marketing Asia Pacific, received the award from Mr. Philip Kung, Head, Business & Professional Services, InvestHK at the Award Presentation Ceremony.
RIGHT: Trophies of the Platinum Award in the Bank and Card Issuing Bank categories in the Hong Kong market, and the Gold Award in the Card Issuing Bank category in the Asia market.
Best Retail Bank in Asia Pacific
HSBC has beaten out 150 banks in the region to win 4 prestigious awards from The Asian Banker Excellence in Retail Financial Services Awards 2008 programme, including the highest award of Best Retail Bank in Asia Pacific, Best Retail Bank in Hong Kong, Excellence in Distribution Network Integration and Excellence in Internet Banking.
LEFT: Conrado Engel (4th left), Regional Director PFS Asia Pacific, received the award for the Best Retail Bank in Asia Pacific.
RIGHT: Top Management were happy to share the success with us.
HSBC won accolades for credit card business
HSBC received a total of 19 awards by Visa, MasterCard and China Unionpay in 2008. Among the accolades, HSBC was named 'Bank of the Year' by Visa and MasterCard respectively. This is the eighth consecutive year that HSBC has won the 'Bank of the Year' award from MasterCard, an all time record for any bank in Hong Kong. We have also received 5 awards from UnionPay, demonstrating our leading position in the Renminbi card market.
The card management team with their cache of Visa (left) and MasterCard (right) awards.
New Branch at Central
Central Branch at the Basement, 29 Queen's Road Central, Central, was officially opened on 2 May 2008. HSBC now offers a better, more comprehensive banking service to both international and local customers.
LEFT: (From left) Susanna Cheung, Head of Retail Banking; Peter Wong, Executive Director; Louisa Cheang, Head of Personal Financial Services Hong Kong; Stephen Leung, Division Director, Central Division, officiated at the ceremony.
RIGHT: Happy faces of branch colleagues and senior management.
HSBC accorded China Charity Award
The Bank recently received the top 2007 China Charity Award (foreign company category) from the Ministry of Civil Affairs, in recognition of the Bank's outstanding contribution to the Mainland community. HSBC is the only foreign corporation to have won the award for three consecutive years since its establishment in 2005. Since 1990, the Bank has committed more than RMB200 million to about 200 philanthropic projects, benefitting people from 30 provinces.
LEFT: (left) Peter Wong, Executive Director, received the "2007 China Charity Award".
RIGHT: HSBC is the only foreign corporation to have won the award for three consecutive times.
And the Super Local Hero Award goes to ...
Congratulations! 25 Super Local Heroes who each received a gold medal and cash prize for their exemplary customer service at the annual Local Hero Award Presentation Ceremony hosted by Rosanna Hon, Head of Customer Experience. Building on the Olympics theme, Level 28 of HSBC Main Building was transformed into a medal presentation venue to honour our heroes. The winners also lighted up the cauldron to symbolise the Olympic spirit in overcoming difficulties and striving for new heights.
LEFT: Peter Wong, Executive Director presented the award to the winners of the top 2 winning cases.
RIGHT: Gina Mai (Assistant Manager Wealth Management Support) represented the 2007 Super Local Heroes to light up the cauldron at the award ceremony.
Maritime Square branch wins MTRC award
Congratulations to our colleagues in Maritime Square branch, the winner of MTRC's Total Quality Service Regime 2007. Since its launch in 2002, the Regime aims to motivate and recognise tenants in the MTRC Shopping Malls in providing quality customer service. Among all participating banks, Maritime Square branch came top in total performance score. This is the fifth consecutive year that the Bank has received this award.
LEFT: Pauline Lai (Branch Manager, 2nd left) and Connie Chin (Customer Service Manager, 2nd right) of Maritime Square branch received the trophy at the award ceremony held at the InterContinental Hong Kong Hotel on 19 February 2008.
RIGHT: Conrado Engel (5th left, front row), Regional Director Personal Financial Services Asia-Pacific, Louisa Cheang (6th left, front row), Head of Personal Financial Services Hong Kong, and Susanna Cheung (3rd right, front row), Head of Retail Banking Personal Financial Services, visited Maritime Square branch to celebrate their excellent achievement.
Happy Chinese New Year
To celebrate the Year of the Rat with customers, the Bank has arranged God of Wealth together with a magician to visit 94 branches from 11 to 13 February 2008. The event was marked by an unique fusion of ancient customs and modern entertainment. Customers were thrilled to receive chocolates from God of Wealth while the magician performed firecracker tricks.
LEFT: Susanna Cheung, Head of Retail Banking Personal Financial Services, joined God of Wealth and the magician in giving blessings to customers in the Year of the Rat.
Service accolade for frontline colleague
Congratulations to Mai Yuen Wah, Gina, who received the Individual Gold Award of Field and Special Service at the Hong Kong Association for Customer Service Excellence award presentation ceremony. The Hong Kong Association for Customer Service Excellence Limited (HKACE) was formed in February 2000 by 13 reputable companies, including American International Assurance Company (Bermuda) Limited, Cathay Pacific Airways Limited, Centaline Property Agency Limited, CLP Power Hong Kong Limited, Dah Chong Hong (Motor Service Centre) Limited, Hewlette-Packard HK SAR Limited, The Hong Kong Jockey Club, Hongkong Post, The Kowloon Motor Bus Co. (1933) Ltd, Motorola Asia Pacific Limited, PCCW Limited, Shell Hong Kong Limited and Standard Chartered Bank (Hong Kong) Limited. HKACE aims to promote customer service excellence in Hong Kong. The Customer Service Excellence Award was established in 2002, aiming to motivate customer service staff, recognise outstanding performers and promote a customer service culture with member companies.
LEFT: Gina Mai received the Gold Award of Individual Field & Special Service in the Customer Service Excellence Award 2007.
RIGHT: Colleagues celebrating the excellent achievement of Gina at the award presentation ceremony.
New Branch at Kwai Hing
A new 5-in-1 branch including HSBC Premier Centre, SME Centre, Financial Management Centre, General Banking and EasiService Banking Centre was officially opened at Kwai Hing on 14 November 2007. Located in an area that comprises both residential and industrial buildings, the new branch offers a better level of service and value to both personal and commercial customers.
LEFT: Officiating guests filled up the energy in the robot, signifying the branch was ready to go into operation.
RIGHT: Happy and energetic colleagues at Kwai Hing branch.
HSBC won Best Practice Awards
At the Best Practice Awards 2007, HSBC won three awards, including Simplicity, Training and People Development and Technology Deployment. The awards recognise the efforts of Personal Financial Services, Learning and Development, Business Transformation and HSBC Technology Services in implementing various projects to enhance business processes. This is the fifth consecutive year that the Bank has won in the Best Practice Awards but it is the first time when one company wins in 3 categories out of 11 awards.
LEFT:
(From left) Jon Addis, Chief Operating Officer, Lena Chan, Head of Learning and Development Asia-Pacific, and Carol Wong, Head of Sales & Service Support, Personal Financial Services, celebrate our excellent achievement in winning the awards.
RIGHT: Colleagues across the Bank joined up to celebrate at the Awards Presentation Ceremony at the Langham Place Hotel on 7 November 2007.
