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Banking

Back to topBanking
HSBC Premier Phonebanking Services	(852) 2233 3322	24 hours
PowerVantage Phonebanking Services	(852) 2748 8333	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 16:30
SmartVantage Phonebanking Services	(852) 2233 3000	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 16:30
HKD Savings / HKD Current Phonebanking Services	(852) 2233 3000	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 16:30
New Account Opening	(852) 2233 3720	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 16:30
General Enquiry	(852) 2748 3322	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 16:30

Investments

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HSBC Premier Investment Phonebanking Services	(852) 2996 6888	For Order Placement: Mon-Fri: 08:00 - 16:08 For Enquiry: Mon-Fri: 08:00 - 19:00 Sat: 08:00 - 13:00
PowerVantage Investment Phonebanking Services	(852) 2996 6000	For Order Placement: Mon-Fri: 08:00 - 16:08 For Enquiry: Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 13:00
SmartVantage Investment Phonebanking Services	(852) 2996 6028	For Order Placement: Mon-Fri: 08:00 - 16:08 For Enquiry: Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 13:00
HSBC Premier Express Stock Order Placement Hotline	(852) 2996 6822	Mon-Fri: 08:00 - 16:08
PowerVantage Express Stock Order Placement Hotline	(852) 2996 6833	Mon-Fri: 08:00 - 16:08
Securities Investment Phonebanking Services	(852) 2233 3688	For Order Placement: Mon-Fri: 08:00 - 16:08 For Enquiry: Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 13:00
Unit Trusts Investment Phonebanking Services	(852) 2233 3633	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 12:30
IPO Subscription (only available at IPO period)	(852) 2269 2120	Mon-Fri: 08:00 - 19:00 Sat: 08:00 - 13:00
Investment Products Enquiry	(852) 2233 3730	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 12:30

Cards

Back to topCards
HSBC Premier Credit Card Customer Service and Lost Card Hotline	(852) 2748 4900	24 hours
Visa Platinum Card Customer Service Hotline	(852) 2748 3188	24 hours
Other Credit Cards - Customer Service Hotline	(852) 2748 4949	24 hours
Other Credit Cards - Lost Card Hotline	(852) 2748 4848	24 hours

Cards - Emergency and Travel Assistance

Back to topCards - Emergency and Travel Assistance
Premier Emergency Hotline (call collect)		24 hours
English (US number)	(1) 314 275 6781	24 hours
Mandarin (US number)	(1) 314 275 6779	24 hours
Cantonese (US number)	(1) 314 275 6775	24 hours
Visa Platinum Customer Centre (toll free)		24 hours
Call collect	(612) 9235 0260	24 hours
Australia	1800 639607	24 hours
Austria	0800 293 083	24 hours
Belgium	0800 78464	24 hours
Brunei	Access code 800 1111, followed by 866 765 9643	24 hours
Canada	1 866 639 1910	24 hours
China-Northern Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang	10800 744 0083	24 hours
China-Southern Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan, and Zhejiang	10800 440 0083	24 hours
Denmark	808 83413	24 hours
France	0800 908852	24 hours
Germany	0800 1822809	24 hours
Greece	00800 4412 1091	24 hours
Hong Kong	800 901 869	24 hours
Hungary	06800 14351	24 hours
India	Access code 000 117, followed by 866 765 9643	24 hours
Indonesia	001 803 44 1568	24 hours
Italy	800 781 767	24 hours
Japan	00531 44 0023	24 hours
Macau	0800 706	24 hours
Malaysia	1800 803006	24 hours
Netherlands	0800 023 2963	24 hours
New Zealand	0508 600100	24 hours
Philippines	1800 14410014	24 hours
Portugal	800 84 4035	24 hours
Singapore	800 4481 249	24 hours
South Korea	00368 440 0072	24 hours
Spain	900 94 8965	24 hours
Sweden	020 790941	24 hours
Switzerland	0800 835270	24 hours
Taiwan	0080 1 444 189	24 hours
Thailand	001 800 441 1248	24 hours
UK	0800 1695187	24 hours
USA	1 866 765 9643	24 hours
MasterCard Toll-free Hotlines		24 hours
Australia	1 800 120 113	24 hours
Canada	1 800 307 7309	24 hours
France	0 800 90 1387	24 hours
Germany	0800 819 1040	24 hours
Indonesia	001 803 1 887 0623	24 hours
Japan	00531 11 3886	24 hours
Malaysia	1 800 804594	24 hours
New Zealand	0800 44 9140	24 hours
Singapore	800 110 0113	24 hours
Korea	0079 811 887 0823	24 hours
Taiwan	00801 10 3400	24 hours
Thailand	001 800 11 887 0663	24 hours
United Kingdom	0800 96 4767	24 hours
USA	1 800 307 7309	24 hours
Countries not listed above (Call collect to USA)	(1) 636 722 7111	24 hours
Visa (HKD or USD) and Corporate Card Toll-free Hotlines		24 hours
Australia	1 800 450 346	24 hours
Canada	1 866 639 1911	24 hours
France	0800 90 4349	24 hours
Germany	0800 182 2891	24 hours
Indonesia	001 803 44 1600	24 hours
Japan	00531 44 0022	24 hours
Malaysia	1 800 80 2997	24 hours
New Zealand	0508 600300	24 hours
Singapore	800 4481 250	24 hours
Korea	00 308 44 0050	24 hours
Taiwan	0080 1 444 123	24 hours
Thailand	001 800 441 3485	24 hours
United Kingdom	0800 1695189	24 hours
USA	1 866 765 9644	24 hours
Countries not listed above
- Call collect to Australia	(61) 2 9251 370	24 hours
- Call collect to USA	(1) 410 581 9994	24 hours
JCB Gold Card Hotlines		24 hours
Emergency Medical and Travel Assistance (Call collect to Hong Kong)	(852) 2861 9270	24 hours
Auckland	09 912 7641	24 hours
Bali	0361 759 275	24 hours
Bangkok	0 2652 0341	24 hours
Beijing	800 810 4422*/ 010 8518 5220	24 hours
Copenhagen	33 14 12 27	24 hours
Dalian	800 890 9973*/ 0411 8369 3336	24 hours
Frankfurt	069 292059	24 hours
Geneva	022 7326244	24 hours
Gold Coast	1 800 194 000*/ 7 5592 0630	24 hours
Guam	671 646 1294	24 hours
Ho Chi Minh City	08 821 9450/ 808 971 8111	24 hours
Hong Kong	2366 7211	24 hours
Honolulu	1 800 736 8111*/ 808 971 8111	24 hours
Jakarta	021 3193 4305	24 hours
Kuala Lumpur	03 2143 0070	24 hours
London	0800 389 1018*/ 020 7491 8004	24 hours
Los Angeles	1 800 736 8111*/ 323 817 6350	24 hours
Madrid	900 314 027*/ 91 540 0910	24 hours
New York	1 800 736 8111*/ 212 651 8011	24 hours
Paris	0800 058 111*/ 01 42 86 06 01	24 hours
Rome	800 302332*/ 06 4815556	24 hours
San Francisco	1 800 736 8111*/ 415 956 8011	24 hours
Seoul	080 755 4977*/ 02 755 4977	24 hours
Shanghai	800 820 7369*/ 021 6472 7093	24 hours
Singapore	1 800 734 0096*/ 6734 0096	24 hours
Sydney	1 800 194 555	24 hours
Taipei	0800 310 088*/ 02 2531 0088	24 hours
Tokyo	0120 500 544*/ 03 5778 8379	24 hours
Vancouver	1 800 465 8111*/ 604 689 2844	24 hours
Vienna	0800 20 21 61*/ 01 587 7625	24 hours
Other cities	(852) 2748 4949	24 hours
*Toll-free in that country

Mortgages

Back to topMortgages
Mortgage Advice Hotline	(852) 2748 8030	Mon-Sun: 09:00 - 22:00

Loans and Overdrafts

Back to topLoans and Overdrafts
Personal Loans	(852) 2748 8030	Mon-Fri: 09:00 - 20:00 Sat: 09:00 - 16:30
Overdraft Facilities	(852) 2748 3322 Select language, then press 3-1-3	Mon-Fri: 09:00 - 20:00 Sat: 09:00 - 16:30

Insurance

Back to topInsurance
Insurance Application Hotline	(852) 2233 3130	Mon - Fri 09:00 - 22:00 Sat: 09:00 - 16:30
Preferred Care Service Hotline	(852) 2288 9388	Mon - Fri: 09:00 - 18:00 Sat: 09:00 -13:00
24-hour Helpline	(852) 2583 8000	24 hours
Insurance - Emergency Assistance
Worldwide Emergency and Medical Helpline (Available for FirstCare and Outpatient Care)	(852) 2862 0199	24 hours
Emergency Assistance Services Hotline (Available for TravelSurance, AccidentSurance, HomeSurance, HospitalSurance, Refundable HospitalSurance, HSBC Premier Insurance, IncomeSurance, LivingSurance, Motor Insurance and Card Repayment Protection Plan)	(852) 2528 9333	24 hours
Insurance - Claims Hotlines
Individual Life and Personal Medical Insurance	Tel: (852) 2288 7440 Fax: (852) 2288 6910	Mon - Fri: 09:00 - 18:00 Sat: 09:00 - 13:00
Personal General Insurance	Tel: (852) 2288 6808 Fax: (852) 2288 7300	Mon - Fri: 09:00 - 18:00 Sat: 09:00 - 13:00

Wealth Management

Back to topWealth Management
Financial Planning Services	(852) 2233 3730	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 12:30
Retirement Planning Services	(852) 2238 0088	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 12:30

MPF

Back to topMPF
HSBC MPF Member	(852) 3128 0128	Mon-Fri: 08:30 - 19:30 Sat: 08:30 - 13:00
HSBC MPF Employer	(852) 2583 8033	Mon-Fri: 08:30 - 19:30 Sat: 08:30 - 13:00
General Enquiry	(852) 2238 0088	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 12:30

International Services

Back to topInternational Services
International Services	(852) 2233 3888	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 13:00

HSBC Premier

Back to topHSBC Premier
HSBC Premier Phonebanking Services	(852) 2233 3322	24 hours
HSBC Premier Investment Phonebanking Services	(852) 2996 6888	For Order Placement: Mon-Fri: 08:00 - 16:00 For Enquiry: Mon-Fri: 08:00 - 19:00 Sat: 08:00 - 13:00
HSBC Premier Express Stock Order Placement Hotline	(852) 2996 6822	Mon-Fri: 08:00 - 16:00
HSBC Premier Credit Card Customer Service and Lost Card Hotline	(852) 2748 4900	24 hours
New Account Opening	(852) 2233 3720	Mon-Fri: 09:00 - 17:30 Sat: 09:00 - 16:30

HSBC Internet Banking

Back to topHSBC Internet Banking
HSBC Internet Banking Enquiry	(852) 2748 3322 Select language, then press 4-2-1-3	24 hours

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Locate us

Branch and ATM locator

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Email us your enquiry or feedback

Mail us

International Service
HSBC International Banking Centre, L6, 1 Queen's Road Central, Hong Kong
MPF
HSBC Life (International) Limited, PO Box 73770 Kowloon Central Post Office
General Enquiry
GPO Box 64 Hong Kong

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