SENIOR CHANNEL SALES MANAGER - INTERNET

Job Reference: CMB/SPH/JC/08756/WEB

Asia-Pacific Commercial Banking

HSBC's Business growth in Commercial Banking (CMB) has been tremendous globally, regionally in Asia and locally in Hong Kong over the past few years. It is crucial for CMB to continue to drive customer acquisition and revenue growth in the mid market segment whilst building our Small Business franchise across Asia-Pacific (ASP), as part of the Best Bank for Small Business strategy. The Channel team is responsible for the development and implementation of CMB's channel strategy (Internet, Phone Self-Service and Physical channels) across the ASP region. The channel strategies are expected to drive customer acquisition, increase revenues by cross-selling products and drive down costs by encouraging use of direct channels for both sales and service. We are now seeking an experienced individual with a background in channel management, particularly the internet, to play a critical role in achieving this change.

Key Responsibilities

Reporting to Senior Manager Channel Sales, the job-holder leads a team that leverages e-Channel platforms for bottom line benefits. The job holder is tasked with achieving aggressive e-revenue targets and is expected to develop the channel strategy and implement various initiatives/campaigns to achieve these. Acting as ASP CMB's business representative on internet banking development, the job holder drives development and commercialization of Business Internet Banking (B2G)/HSBCnet and has overall responsibility for the success of the internet as a distribution channel for business customers across ASP.

Key responsibilities will include the following:-

• Deliver aggressive e-Revenue targets by driving HSBCnet/B2G acquisition, penetration, activation and usage in all ASP sites
• Strive the migration of routine transactions to direct channels, and develop campaigns and sales programmes to achieve this
• Drive development of e-platforms by identifying user requirements and the desired customer experience
• Monitor closely internet technology developments across financial services industry to ensure that our e-platform remains the best of breed in the market
• Design and implement customer research to understand customer behaviour on this channel and ensure highest levels of customer satisfaction

Requirements

• Degree holder with 7 to 10 years of general banking experience, with at least three years in managing a team
• Experience in managing e-Channels with a clear business focus to drive revenues
• Strong project management skill through leading or participating in major business projects
• Sound knowledge of CMB products and ASP markets
• Proactive approach with a strategic mindset
• Excellent interpersonal, influencing and presentation skills
• Fluent written and spoken English

Application Method

Please send your CV with the job reference to:

Email: careers5@hsbc.com.hk

HSBC is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Applications are welcome from all qualified candidates.

Data held by the Bank relating to employment applications will be kept confidential and used only for processing applications. Applicants who are not contacted within four weeks may consider their application unsuccessful. The Bank will retain their applications for a maximum period of two years and may refer suitable applicants to other vacancies within the Group. A copy of our Personal Information Collection Statement can be provided upon request by contacting Human Resources Asia-Pacific at the above e-mail address.

Issued by The Hongkong and Shanghai Banking Corporation Limited.